Política de privacidad

Welcome to Esimnox. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Esimnox collects, uses, stores, shares, and protects your information when you visit our website, purchase an eSIM, or use our services.

By accessing our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Who We Are

Esimnox is an online platform that provides digital eSIM products and mobile data plans for travelers and consumers worldwide.

If you have any questions regarding this Privacy Policy, you can contact us at:

Email: support@esimnox.com
Website: https://esimnox.com

2. Information We Collect

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact customer support, we may collect:

  • Full name
  • Email address
  • Billing address
  • Country or region
  • Order information
  • Payment information (processed securely through third-party providers)
  • Customer support communications

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Language preferences
  • Pages viewed
  • Referral sources
  • Date and time of visits
  • Website usage information

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to improve website performance, analyze traffic, personalize content, and support marketing activities.

3. How We Use Your Information

We use your information to:

  • Process and deliver your eSIM orders
  • Activate and manage eSIM services
  • Provide customer support
  • Send order confirmations and service notifications
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Analyze website performance and customer behavior
  • Conduct marketing activities where permitted by law

4. eSIM Service Delivery

To provide eSIM services, we may process information related to your purchased data plans, activation details, usage status, and network provisioning information.

This information is used solely for delivering and maintaining the service you have purchased.

5. Payment Processing

Payments on Esimnox are processed by secure third-party payment providers.

Esimnox does not store complete credit card numbers, banking credentials, or payment security codes on its servers.

Payment providers process your information according to their own privacy policies and security standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality
  • Security and fraud prevention
  • Analytics and performance measurement
  • Personalization
  • Advertising and remarketing

Where required by law, we obtain your consent before placing non-essential cookies on your device.

You may manage or withdraw your cookie preferences at any time through your browser settings or cookie preference tools available on our website.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties, including:

  • Shopify and related platform providers
  • Payment processors
  • eSIM network operators and service partners
  • Analytics providers
  • Marketing service providers
  • Fraud prevention and security providers
  • Government authorities where legally required

These providers may only access information necessary to perform services on our behalf.

8. International Data Transfers

Because we serve customers worldwide, your information may be transferred to and processed in countries outside your country of residence.

When such transfers occur, we take reasonable measures to ensure appropriate protection of your personal information in accordance with applicable privacy laws.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise your rights, please contact us at support@esimnox.com.

GDPR Rights (European Economic Area Residents)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR).

These rights include:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent

You may submit a request by contacting us at support@esimnox.com.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights may include:

  • The right to know what information we collect
  • The right to access personal information
  • The right to request deletion
  • The right to correct inaccurate information
  • The right to limit certain uses of personal information
  • The right not to receive discriminatory treatment for exercising privacy rights

Esimnox does not sell personal information.

Privacy requests may be submitted to support@esimnox.com.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Resolve disputes
  • Enforce agreements
  • Comply with legal requirements

When information is no longer needed, we securely delete or anonymize it where practical.

11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

12. Marketing Communications

If you subscribe to marketing communications, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

14. Children's Privacy

Esimnox services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with a revised "Last Updated" date.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Esimnox
Email: support@esimnox.com
Website: https://esimnox.com

By using the Esimnox website and services, you acknowledge that you have read and understood this Privacy Policy.